Refund Policy
Refund & Return Policy
Last updated: July 9, 2026
At Dr. Skincare, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused and in its original packaging
- You must have proof of purchase (order confirmation email)
- Opened or used skincare products are not eligible for return due to hygiene reasons, unless the product is defective or damaged
Damaged or Defective Products
If you received a damaged or defective product, please contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost to you.
How to Initiate a Return
- Email us at dr.skincare101@gmail.com with your order number and reason for return
- We will provide you with a return shipping address
- Ship the item back using a trackable shipping method
- Once we receive and inspect the return, we will notify you of the approval or rejection of your refund
Refunds
Approved refunds will be processed within 5–7 business days and credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.
Exchanges
We offer exchanges for the same product if it was received damaged or defective. If you'd like a different product, please return the original item and place a new order.
Non-Returnable Items
- Opened skincare products (unless defective)
- Gift cards
- Sale or clearance items
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or wrong item sent).
Contact Us
For return inquiries, contact us at: dr.skincare101@gmail.com